Terms & Conditions ...

PLEASE READ OUR TERMS & CONDITIONS CAREFULLY :

The contract :

Once you have completed and returned the Heart and Art Andalucia booking form(s) & paid the deposit(s), you and all named persons on your booking form(s) enter a contract with Heart and Art Andalucia based upon our advertising, website info and the terms and conditions set out here 

By signing the booking form, you are accepting, on behalf of all named persons on the booking form(s), the terms and conditions of Heart and Art Andalucia. In very rare circumstances we reserve the right to refuse any booking.

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Participation on the course holidays :

You must be 14 years of age or older to join a Heart & Art Andalucia holiday. All persons under the age of 18 must be accompanied by an adult over the age of 25 who accepts responsibility for them. 

It is accepted that all persons travelling are usually in good health. Heart and Art Andalucia must be notified of any pre-existing medical conditions at the time of booking, or as soon as possible should such a condition arise after the time of booking. 

Please comply with any local codes of conduct, follow the Code of the Parque Nacional, and act sensibly at all times. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure.

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Payment :

All payments are in UK £ sterling. A deposit (TBC) per person is required at the time of booking. We use Paypal for its convenience of accepting all major debit and credit cards. We can arrange for you to pay by bank transfer if necessary, simply let us know if Paypal is a problem. 

The balance of your holiday is payable six weeks before the start of the holiday. If the deposit or balance of your holiday price is not paid by the due dates your booking might be cancelled. We will send a reminder if the balance is not paid within the alloted time.


Special Offers are only available at times of offer and cannot be claimed retrospectively.

If you breach the terms and conditions of your booking we might cancel your holiday and you will be subject to the same fees that would apply to you if you were to cancel your holiday (see 'Cancellations' below). 

In the unlikely event that Heart and Art Andalucia has to cancel your holiday due to unforeseen circumstances, e.g. force majeure (natural disaster, civil unrest etc), you will be offered an alternative holiday or a full refund of all monies paid.

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Liability :

Heart and Art Andalucia endeavours to be a responsible holiday provider at all times and we do our utmost to ensure your safety at all times. However, you participate in a Heart and Art Andalucia holiday at your own risk and you will be required to sign a waiver of liability to this effect at the start of your holiday. 

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Personal travel insurance :

All guests must have fully comprehensive travel insurance. Details of the insurance provider and policy number will be required upon booking your holiday.
You should obtain a European Health Insurance Card (EHIC). The EHIC can be used to cover any necessary medical treatment due to either an accident or illness within the European Economic Area (EEA) until the UK leaves the EU. The card entitles the holder to state-provided medical treatment within the country they are visiting, however this may not cover all of the services that you would expect within the UK. For information on how to obtain a European Heath Insurance Card you can ask at your local Post Office or apply online.
We will also require an emergency contact for each guest.

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Changes to your holiday:

If YOU have to make changes:

If you need to make changes to your booking we will, of course, try to satisfy your request, but cannot guarantee that your changes will be possible. We will charge you for any costs incurred to Heart and Art Andalucia as a result of your changes. You must contact us by email as soon as possible with any request to change your booking and confirm your request in writing.

In the event of either you or a named person on your booking form being unable to join your Heart and Art Andalucia holiday, the place can be transferred to another person. In order to do this you must supply:

1) A completed and returned by email'Transfer of Booking Form' that we will send you on  notification of the request.
2) The total holiday price on the original booking form has been paid in full.
3) We have confirmed the transfer of guest details

If WE have to make changes:

In order to maintain your safety, enjoyment and comfort during your holiday, Heart and Art Andalucia reserves the right to make changes to your itinerary due to unforeseen circumstances, e.g. severe weather conditions. If we have to make major changes to your holiday prior to your holiday start date, you will be notified of the changes in advance. If you are not satisfied with the changes, you will be offered an alternative holiday or a full refund of monies paid.

Heart and Art Andalucia reserves the right to exclude any persons from part or all of their holiday itinerary if reasonably judged by the tour host to be: inappropriately insured; physically or mentally unfit to participate safely and responsibly, or; behaving in an inappropriate or offensive manner. In such circumstances, refunds might be made at the discretion of Heart and Art Andalucia.

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Cancellations:

If YOU have to cancel:
If you have to cancel your booking or the place(s) of a named person(s) on your booking form, you must let us know by email as soon immediately, however, you must also confirm your request in a following letter. The following cancellation fees will apply:

Period before departure
more than 42 days - initial deposit payment 
between 42 & 29 days - 40% of total holiday price
between 28 & 15 days - 50% of total holiday price
between 14 & 8 days - 70% of total holiday price
within 7 days - 100% of total holiday price

NB You might be able to recover some or all of your cancellation costs through your personal travel
insurance.

If WE have to cancel:
It would be an incredibly rare occurrence that we may have to cancel a booking, however you must have adequate holiday insurance. We are unable to arrange personal travel insurance cover for you after your holiday has started. No refunds will be made should you be excluded from the painting  programme through being uninsured.

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Complaints :
Here at Heart and Art Andalucia we do our very best to make sure that your holiday is everything you expect and more. We value good customer experience and service as a huge part of our holidays. We want you return home happy and satisfied with your time spent with us. However, if any problems or concerns should arise during your holiday, please inform us as soon as possible so we can resolve the problem quickly and efficiently. We are a small family run business and not only your custom, but also your respect, is very important to us. We will always do our very best to help you during your stay.

© 2017 Heart & Art Andalucia & Respective Artists